How is Airtalk Wireless’s rated by customers?
Airtalk Wireless’s earns a 1.0-star rating from 52 reviews,showing that the majority of customers are dissatisfied with service.
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Frank5690of Tampa bay, US
Mar 23, 20246:10 pm EDT
Customer service
Customer service just informed me that calls to 611 count against your lifeline minutes, here is what their own terms and conditions says, “Voice minutes are not deducted for calls to 911, *611, 988, or AirTalk Wireless Customer Support, and all phones will be able to call 911, even if they have no minutes remaining. AirTalk Wireless may require the customer to call the toll-free customer care number from another phone if necessary to resolve technical issues related to the handset or its programming“. There is no explanation on the terms and conditions page what the “*” means. Here is the link https://airtalkwireless.com/terms-conditions IF YOU WANT RESOLUTION GO TO THE FCC.GOV website and fill out a complaint. Here is the link https://consumercomplaints.fcc.gov/hc/en-us By the way, Airtalk is owned by HTH communications. Here is their BBB page https://www.bbb.org/us/tx/houston/profile/telephone-equipment-repair/hth-communications-llc-0915-90019182/complaints
Recommendation: Try Assurance, (owned by T-Mobile), or another notable company
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G. Kemmer
Verified customerThis review was posted by a verified customer. Learn more
I used this service for almost a year
I used this service for almost a year. My phone got messed up, so I paid for an upgrade. They sent me the wrong phone, and it didn't even work for making calls. I returned it, but now they won't send me the replacement that I already paid for. They got the phone back, but they won't give me a refund or send me the phone I paid for. This company is a joke. It feels like they're stealing from me when I pay for something and they won't give it to me. The lady in customer service wouldn't let me talk to a supervisor and just hung up on me.
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L. Kuhlman
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L. Kuhlman
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Customer support is unreachable. I am having problems with my application through the website even though i am approved for ACP. The phone number is only for existing customers, the contact form on the website never sends, and in the online live chat i waited for over 2 hours just to be put back in the queue right after my first question was answered. They claim i have to "register my address with *** has no idea what they are talking about. Havent been able to test the service, but when companies have such a deprecated customer support, they usually ***.
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A. Pagac
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A. Pagac
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If you ever sign up for acp program take my advice do not go with this carrier provider. *** is Terrible. The phone service is awful and the free phone they provide you is not what you actually put in for. Again the worst acp phone provider. I'm just saving the next person time and headaches
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J. Quigley
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J. Quigley
Verified customerThis complaint was posted by a verified customer. Learn more
0 stars. This business is scamming the Government. My iPhone 7 has a bad battery, it's so small I can't see to do anything and gets overheated. The service or data does not work, you can't get hold of anyone to rectify problems. Hate it
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K. Little
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K. Little
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Terrible company. I requested an iPhone and got a *** Android. That part is fine but it only works on the *** network so all I can do is voice and text. Can't change APN settings. I've called *** multiple times and usually get disconnected but when I get through reps seem to have no idea what I'm even saying. Ordered an iPad Air 2 as well which I am paying $*** for and it's still not shipped and they can't tell me when it will ship. Pretty ridiculous that the *** is so bad with long holds and disconnects and useless agents.
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D. Breitenberg
Verified customerThis review was posted by a verified customer. Learn more
Terrible company, no stars
Terrible company, no stars. I ordered an iPhone but received a Samsung Android phone instead (which is fine, I guess, since they did mention they would send a different phone if the one I wanted wasn't available). However, when I opened the package, I discovered that the phone's screen was cracked. I turned it on, but the screen didn't work at all, rendering the phone completely unusable. I chatted with someone from the company, but because I didn't think ahead to make an unboxing video, they simply told me that I would have to pay to replace the phone since they wouldn't do anything to help me. I informed them that I wanted to cancel my account so I could find another provider. This company is a joke! Avoid using them at all costs.
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J. Auer
Verified customerThis review was posted by a verified customer. Learn more
I got the phone, paid $12 for the year to get a reliable phone
I got the phone, paid $12 for the year to get a reliable phone. I got the phone and put the Sim in it. I called customer service to activate it. Everything was going well. I was happy with the phone for about 3 months. I kept getting emails asking me to transfer or be disconnected. It happened every week. I kept telling them that I didn't want to transfer. Finally, the annoying emails stopped. But then my phone stopped charging. Now I'm a single mom without a phone. This program is supposed to help single moms and homeless people on welfare to have communication for job applications, staying connected with their children and family, and stuff like that. Does the government know that they are scamming? Do they even care?
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M. Collier
Verified customerThis review was posted by a verified customer. Learn more
This company is terrible!
This company is terrible! I paid $24 to join this company because I have a fixed income. I asked for my first payment of $12 back, but airtalk wireless customer service said I have to wait up to 29 days for a refund, depending on my bank. This is from my first application, which they denied. So, I got approved by the ACP organization and did a second application. I provided the approval information and the benefit approval from my snap program, and applied again, paying the $12 AGAIN. AIRTALK wireless said I was denied because I wasn't approved by the ACP and didn't provide proper proof of benefit award. I tried to talk to a customer representative, but I never spoke to a real person. Everything was done through email, and none of the reps know what they're talking about. This company should go out of business! It's a scam! SCAM! SCAM SCAM SCAM!
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M. Breitenberg
Verified customerThis review was posted by a verified customer. Learn more
BEWARE OF AIRTALK WIRELESS (I wouldn't give them a star but this website makes you)
BEWARE OF AIRTALK WIRELESS (I wouldn't give them a star but this website makes you). THIS COMPANY I BELIEVE TO BE SOME SORT OF SCAM. I TRIED TO USE THEM FOR GOVT BENEFITS ***. THEY TOOK ALL INFORMATION TO KEEP MY NUMBER & CHANGE MY SERVICE. THEY MAILED THE *** WHICH WAS ALREADY ACTIVATED WITH A DIFFERENT NUMBER. I CALLED SEVERAL TIMES & GOT DIFFERENT INFO FROM EACH ***. THEY SAID IT WOULD TAKE DAYS FOR THEM TO CHANGE SERVICE & WILL HAVE TO MAIL A NEW SIM CARD. AS I HAVE SURGERIES SCHEDULED UNDER MY NUMBER, I ADVISED THIS WAS UNACCEPTABLE & I NO LONGER WANTED THEIR SERVICE. ONE PERSON SAID THEY WOULD CANCEL THE *** COULD MAIL IT BACK. THE NEXT PERSON WHEN I CALLED BACK TOLD ME THEY COULDN'T CANCEL ANYTHING UNTIL THE *** IS RETURNED OR THEY WILL CHARGE ME FULL PRICE. THE ***S THEY SEND ARE REFURBISHED. I CHOSE AN I THAT CAME ALREADY WITH BATTERY DAMAGE & OVERHEATING. I REQUESTED A SUPERVISOR & WAS HUNG UP ON. I WILL NEVER DO BUSINESS WITH THIS COMPANY & WILL POST AGAIN AFTER I MAIL. THEY SAID I NEED TO CALL THEM WITH TRACKING NUMBER AS THEY WONT KNOW ITS MY ***. UNHEARD OF.
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N. Keebler
Verified customerThis review was posted by a verified customer. Learn more
This company might be legit, but they don't know what to do when they send you a broken phone
This company might be legit, but they don't know what to do when they send you a broken phone. Their customer service just hangs up on you when they can't fix the issue. All they need to do is swap the non-working phone for a working one, but nope, they make their customers go through hoops. I had to complain to the government before they would actually talk to me. Now I'm emailing with *** since the end of February, and we still haven't found a solution for the nonfunctional mobile phone they sent me. I've never had to jump through so many hoops to get a phone that doesn't work. The solution would be to send me a new phone, but this company isn't practical. So please, BEWARE! If you want a free phone, don't use this company. They are no help unless you enjoy jumping through hoops. I warned you! SOS: Look at all the one-star (wish it was zero stars) reviews on Yelp. Do not use this company.
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R. Bogan
Verified customerThis review was posted by a verified customer. Learn more
BEWARE OF SCAMMERS, THIS COMPANY !
BEWARE OF SCAMMERS, THIS COMPANY ! Zero stars..I couldnt activate the service, had to wait a week. Then I couldnt check my voicemail, it was charging me to check my voicemail. I cant receive some of my phone calls, picture messages, and some text messages. When people call me, sometimes it just hangs up and doesnt even connect them to my voicemail. I called and asked for troubleshooting and the lady couldnt help me, she kept talking about social media and I was talking about text messages and phone calls. So I asked her could I speak to someone else that could help me. She said if I wanted to speak to someone else I would have to hang up and call back and somebody else would answer the phone. I wanted to support my number out and I keep on getting the runaround they gave me the account number and the passcode so the other company could Port my number so I can change company they are not letting go of my telephone number. Theyre telling me I have to wait 3 to 5 business days. Its been a week and a half. Do not choose this company any company is better than this one. Ive had my phone number for two or three years now, they will not release my phone number so I have no other choice but to wait for them another month or week or however long theyre going to take it seems like theyre just dragging it out at this point. So my only options are to get another phone or keep on waiting for them and missing phone calls not being able to check my text messages or my voicemail. This company is a rip off.
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A. Rutherford
Verified customerThis review was posted by a verified customer. Learn more
I would give this company Zero Stars!
I would give this company Zero Stars! I'm a social worker, trying to get phones for my clients who are elderly and disabled. The first client I helped got an iPhone, but didn't wait for me to help set it up, so the iPhone got locked. When I called Airtalk, they told me they can't unlock the phone, and that I have to call Apple to unlock it. Apple told me they won't unlock the phone, and it's up to the carrier. After going through a million hoops, the phone still doesn't work, and they want him to pay $25 for them to send him a random phone. He's on a fixed income and just wants to send the phone back, but they won't take it back. The client still has no working phone and is elderly and disabled. The second client I ordered for received a *** Galaxy and an iPad for $10. I helped her set up the phone and activate it. She made one phone call and the service completely disconnected from her phone, and she couldn't make any calls. We called Airtalk, and they recommended taking the *** card out for 15 mins and then trying it. That didn't work. Then they said they would send an email and we needed to follow the link to fix the phone. That didn't work either! I called again, they gave me some run around, and when I asked to speak to the supervisor, they hung up on me. When I tried to call back, they hung up on me every single time. I tried calling back on a different phone, and when I put the phone number in that I'm having trouble with, they hung up on me! This phone company sucks! NO elderly or disabled person would be able to deal with this! Stay away!
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R. Kuhlman
Verified customerThis review was posted by a verified customer. Learn more
0 stars. This business is scamming the Government
0 stars. This business is scamming the Government. My iPhone 7 has a bad battery, it's so small I can't see to do anything and gets overheated. The service or data does not work, you can't get hold of anyone to rectify problems. Hate it
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J. Gislason
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If you ever sign up for acp program take my advice do not go with this carrier provider
If you ever sign up for acp program take my advice do not go with this carrier provider. *** is Terrible. The phone service is awful and the free phone they provide you is not what you actually put in for. Again the worst acp phone provider. I'm just saving the next person time and headaches
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C. Predovic
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They are a fraud!
They are a fraud! I signed up with them and they kept saying my phone was delivered. I told them I only received a SIM card and no device and was told to file a report with the post office. So now they're saying I have to buy an upgraded replacement phone, but then turned around and told me they didn't send a device and I can wait 90 days to get another one. Please don't go to this company
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L. Mills
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I was approved for lifeline+ ACP and I tried to use my hotspot would not work I reached out to airtalk wireless on ** X XXXX online chat can't
I was approved for lifeline+ ACP and I tried to use my hotspot would not work I reached out to airtalk wireless on *** X XXXX online chat can't reach them by phone *** is horrible the agent said I can only use it for the phone I'm useing not true it's shareable with other devices there not sticking to the agreement when you sing up this needs to be looked into and FCC shut it down or make them pay penalties
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J. Schneider
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Terrible company
Terrible company. I requested an iPhone and got a *** Android. That part is fine but it only works on the *** network so all I can do is voice and text. Can't change APN settings. I've called *** multiple times and usually get disconnected but when I get through reps seem to have no idea what I'm even saying. Ordered an iPad Air 2 as well which I am paying $*** for and it's still not shipped and they can't tell me when it will ship. Pretty ridiculous that the *** is so bad with long holds and disconnects and useless agents.
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C. Feest
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C. Feest
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I was approved for lifeline+ ACP and I tried to use my hotspot would not work I reached out to airtalk wireless on *** X XXXX online chat can't reach them by phone *** is horrible the agent said I can only use it for the phone I'm useing not true it's shareable with other devices there not sticking to the agreement when you sing up this needs to be looked into and FCC shut it down or make them pay penalties
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T. Ferry
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T. Ferry
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They are a fraud! I signed up with them and they kept saying my phone was delivered. I told them I only received a SIM card and no device and was told to file a report with the post office. So now they're saying I have to buy an upgraded replacement phone, but then turned around and told me they didn't send a device and I can wait 90 days to get another one. Please don't go to this company
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L. Mohr
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Customer support is unreachable
Customer support is unreachable. I am having problems with my application through the website even though i am approved for ACP. The phone number is only for existing customers, the contact form on the website never sends, and in the online live chat i waited for over 2 hours just to be put back in the queue right after my first question was answered. They claim i have to "register my address with *** has no idea what they are talking about. Havent been able to test the service, but when companies have such a deprecated customer support, they usually ***.
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Airtalk Wireless Complaints37
How responsive is Airtalk Wireless's customer service?
0 Resolved
37 Unresolved
Total complaints: 37
Resolved complaints: 0 (0%)
Unresolved complaints: 37 (100%)
Absolutely frustrating 🫠
It's quite possible that Airtalk Wireless is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Airtalk Wireless's silence.
R
Rika Nicoleof US
May 23, 20249:28 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Service
They disconnect my servive before approving me leaving me with no phone I was in the process of job seaches and now my old number is gone, I sent all proof no reply it went from approved waiting on tracking # to upload and I have been trying for over a week now to speack with a live agent and waiting on my laptop for over 8 hrs just to get down to 1 to be disconnected. This is not a game I very angry? I lost all oppertunity for contact about employment you guys made this really bad for me now im forced to move because I missed job offers
Claimed loss: job housingsanity
Desired outcome: homeless
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xuejiao zhangof US
Apr 28, 20244:08 am EDT
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This review was chosen algorithmically as the most valued customer feedback.
Hello, senior account manager of Airtalkwireless. First of all, my name is Xuejiao Zhang.
The package showed that it had been delivered, but the phones that my family and my two younger sisters ordered from your website were all lost. This is a scam. I don’t understand English. If I did, I would have called the police first and then filed a...Tracking number 92395999997762543487678595. This tracking number confused me. It was UPS that...
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Kiira aka icesof Phoenix, US
Apr 17, 20244:06 am EDT
Airtalk
65 day ago I cancelled with air talk because there employees sent my phone to the wrong address they did not won't to make it wright they got there phone back but I did not get any thingI kiira,got a email about a phone and a tablet for $ 11 Copay for a phone and tablet I picked what phone but no tablet that's not wright and they got $ 30 Dollars for a phone that is free if i am not able to spend money I don't have well I never got my tablet
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Is Airtalk Wireless Legit?
Airtalk Wireless earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Our conclusion: After a detailed review, ComplaintsBoard finds Airtalk Wireless to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Airtalk Wireless is known for their high standards and safety. If you're thinking about dealing with Airtalk Wireless, it's wise to check how they handle complaints.
Airtalk Wireless has claimed the domain name for airtalkwireless.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Airtalkwireless.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Airtalkwireless.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Airtalk Wireless and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Airtalkwireless.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Airtalk Wireless has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 37 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The registrar associated with Airtalk Wireless has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
- Airtalk Wireless has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
- We conducted a search on social media and found several negative reviews related to Airtalk Wireless. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
V
Vangundyof US
Apr 06, 202411:36 pm EDT
Verified customerThe reviewer confirmed their account using Google. Learn more
Ipad mini
I've been trying to get in touch for 3 weeks, left messages so many that now they flagged my number now I get all agents not available please leave message. I've heard nothing from them. I got my acp and punched the phone and tablet bundle I received a iPhone 7 win I ordered 8 then got tablet witch was 11 years old and outdated can't get app for it or sercurity. I called them right away to complain herd nothing. tryed to stop payment at bank they already got my money. I only get one only one with my benefit. they are ripping me off I want what I payed for apple announced that no more updates for apple mini. So it's trash a paper wait. I'm being ripped off. I want a replacement for my benefit I bought a apple I want a newer apple replacement nothing more just what I purched
Claimed loss: My benefit
Desired outcome: A replacement a newer model that the app store has apps for they start at 13.0 the apple they sent me 12.5
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Walters noonaof Long Island city, US
Feb 29, 20242:55 am EST
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Device + customer service
Purchased a iPhone 11 and committed to 120 days of service. Phone was defective (speaker and mic not working well) but also had noticeable cosmetic damage. But I tried to contact them immediately but could not get in touch with anyone and then realized I’ll be outside their 15day warranty. So out of desperation chose the leave a message option for 2more...
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Andrea Kingsburyof US
Feb 18, 20243:06 am EST
Verified customerThe reviewer confirmed their account using Google. Learn more
Mobile
Placed an order through ACP/Lifeline for a phone and tablet and paid in full on 2/2/24.
I have contacted the company several times to inquire about when my products would be shipping, as my previous ACP/Lifeline provider was no longer providing service, as I transferred it to Airtalk Wireless on 2/2/24.
It is now 2/18/24, my card was charged for the products and I received an email confirmation of everything being approved. However, I have sent upwards of 10 emails to find out when they will be shipped and I have received zero response, except for a stock email every couple days saying there is a delay in shipment "due to the holiday and it will ship in 7-10 days" and that I would get shipping information when it shipped. 16 days later (far past 7-10) and nothing.
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Gilles Zof US
Feb 08, 20246:41 pm EST
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ACP government backed phone service
I registered with airtalk wireless on their website to enter the APC government program and purchased a phone with them as they charged me $148.24 for and said they would refund me the money if my application was denied. Not only I was denied because that government offer was expired that same day and despite that they were still taking peoples money on...
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Doublcof Fargo, US
Feb 07, 20245:00 am EST
Paid for device: received damaged short lived iPhone xr
Dec/06/24
Paid over $100 for iPhone XR. Expected device to be in apple authorized standard of refurbished device. Received iPhone with partially working touch/display. Was not repaired as needed or was damaged during repair for not using apples standards. Battery lasted 20 minutes on full charge and standby, charging port virtually inoperabe as well. Had other physical damage all around iPhone; screen went out while using touchscreen two weeks after receiving device sent device in for warranty repair device was returned to me with excessive physical damage that happened in transit. Now out over $100 and don't have a working phone
SCAM
Claimed loss: Purchasing damaged goods that were said to be of refurbished working order. Monetary loss in the amount of $120 US dollars, and $2000 for pain and suffering due to airtalk negligence scam
Desired outcome: Settlement in the amount of $2120 for monetary loss and precious time wasted in pain and suffering on behalf of airtalk wireless device scam, selling broken devices and going virtally ghost.
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Lifeline phoneof Palmdale, US
Feb 05, 20243:48 pm EST
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Sent back old headset with a note saying please send me something that will work for me, 5 months have gone by and no replacement phone
Signed up with AirTalk Wireless September 2023 got a non working used piece of crap phone was able to communicate with technical support, but they were not very helpful had to set the access point information that was not in the phone when I got it, it did not work for me whatsoever called back several more times got the same results no help when I ask to...
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Freytagof Middletown, US
Feb 03, 20248:20 pm EST
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Government phone ever received
It's been over a month since I filled out the application for Airtalk wireless I got approved instantly they said my phone and service would be shipped in 10 to 14 business days then they instantly cancelled my original service here it is new month still no phone or service I've lost my food stamps no have a evection from my home over this now they are saying my sims card is being shipped and my phone will arrive Ina couple weeks they are screwing me over bad I need to know what I can do to get my losses back
Claimed loss: My apartment food stamps and phone service missed appointments
Desired outcome: I want payed back in full
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Ciara Castroof US
Feb 02, 20245:07 am EST
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My service
I had paid money for service and called and asked why isn’t my service working and slll they told me I’d reset my phone and download my profile over and over I ain’t to happy about this and I got tired of calling help center and not getting the help or service so I’m canceling alll if my benefits cause your company obviously ain’t good neither are ur customer service helpers all the hardly speak any English and barley understand them
Claimed loss: $35.00
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Liz80of Washington Court House, US
Jan 16, 20242:33 pm EST
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My device and service
December 27th I was approved for their service and I transferred carriers so my previous carrier shut off my service through them. I was told by airtalk Wireless that upon approval I would have my device within 7 to 10 business days. Nine days ago I received an email that stated a tracking number has been generated. My package still has yet to be handed...
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Lakenya Scottof US
Jan 15, 202411:22 pm EST
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Transfer out
It's going on 2 weeks I been trying to transfer my phone number to a new service provider an airtalk wireless keep giving me an the new provider the wrong account number they keep saying they release my number when they really have they will say wait 24 to 48 hours when that time come we call back they keep saying the same thing some time they will just hang up on us it's like they mad I'm leaving they company just let me an my number go please dang
Claimed loss: 130 because I had to go buy another phone because they phone was not working after paying for a replacement phone
Desired outcome: Just get my number an transfer out to new service provider
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jimmy8984of Boca Raton, US
Jan 13, 20242:30 am EST
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Trying to upgrade my phone.
I am very unsatisfied with the IPHONE 7 I received and want upgrade and have had no luck trying to get in touch with AirTalk wireless to accomplish this. I am unable to sign into my account, and every time I go to the site it tells me to sign up. I already signed up and have a phone and service. The phone is to small, and every time I touch it I hit a button unintentionally, The battery life and health is very low on the new phone I received.
Desired outcome: upgrade my phone
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Tripmothafakaof US
Oct 20, 20238:40 pm EDT
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Defective iphone 7
i signed up for air talk wireless after seeing the ad on facebook. i got my iphone in a few days. after a couple days i had no service. i sent them a support ticket and got no response, when i sent a 2nd ticket about changing service they responded, when i sent a 3rd saying i want to cancel they responded and threatened to charge me $200 for the phone and...
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Luckylucylouof Barberton, US
Sep 28, 20231:38 pm EDT
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Acp/lifeline free phone w/ $12 upgrade
I ordered the Samsung Galaxy S9 plus and paid an extra $12 to receive the higher end phone and additional 10gb data monthly for a year. 2 weeks later I received the phone which is used and was opened w/sim card inside set up already. No PUK code was inside my package. The screen on this phone has a burned in pink image of what looks like someone's Facebook...
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Matthew Miletteof US
Aug 30, 20235:42 pm EDT
Free phone
WAT168329689 this is [censored] this is the seventh time this has happened to me that my chat was closed after waiting hours to speak to someone only to get my check closed for inactivity even though I was constantly texting to verify that I'm still here I'm still here don't boot me out and I get booted out what the hell is going on with your company this is ridiculous you have wasted so much of my time I need to speak to a live person now
Desired outcome: Have a damn customer service agent call me to help me with my problem Good God
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Liz80
Washington Court House, US
1 complaint
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Liz80of Washington Court House, US
Jan 16, 20242:39 pm EST
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They are on their social media page lying to everybody to get them to sign up with their service telling them that upon approval they would receive their devices and service within 7 to 10 days knowing that that's a lie because me and a couple people on there spoke with each other and found out that the people that's getting the free phones are the ones that's getting pushed back to the line and we're getting sent emails to tell us that our shipping is on a temporary hold so they can get that holiday order shipped out well this is weeks past the holiday holiday is over with! If you don't get your phone or haven't gotten your phone from them yet get a hold of the FCC too and make sure that they're not paying them for service that you're not using or able to use. This company is utterly ridiculous. When I called in last Friday after asking you know it's been a week my tracking number has been generated why is my package not sent out to me yet, and they made sure to remind me well you know you are getting a free phone here I don't care if it's free I don't care if I paid for it I qualify for either way just because I wasn't going to or able to buy your holiday phone deal don't talk down on me because I qualify for the service! They are horrible. I believe with enough complaints to the right place about this company that they won't be in existence very much longer anyway. Now having people buy these junk phones and then they're not responding to their support tickets within the 15-day time frame so that they don't have to replace them and that's wrong too that's very wrong I actually don't understand how they're still up and running to be quite honest. Smh!
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Melissa Ross
, US
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Melissa Rossof US
Jan 01, 20241:54 am EST
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I never received the phone was supposed to sent me
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D.J forteof US
Aug 22, 20234:09 pm EDT
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An iphone 7 was delivered with empty box
Dear Better Business Bureau,I am writing to express my serious concerns regarding my experience with AirTalk Wireless. I applied for their services on August 1, 2023, and was approved shortly after. However, my subsequent interactions with the company have been deeply disappointing and frustrating.After being approved, I received a confirmation email...
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Shineta Robinsonof Bronx, US
Aug 06, 202312:08 am EDT
Free phone service
I have service to AirTalk Wireless I have complained that my phone that they sent me is not working they said that they were having problems with their services it should be fixed in a couple of days that was a month ago I haven’t been able to use the phone since and the phone Services says no service but they text me and I had to say that I was still receiving their services but the phone doesn’t work.
Desired outcome: I want my service back
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Alina Changof US
Aug 04, 20235:40 pm EDT
LG Stylo 4
I purchased the phone on the airtalk.com because my phone got the screen broke so they took almost 2 weeks to send my new phone and when I received the phone it was a broken phone I send the new but broke phone back to airtalk but now I'm waiting on my refund because I don't want that phone I Pay $51.80 dollars for a new phone and I still haven't received anything back from Airtalk . They got me on 24 hours for my refund but another person said 48 hours I got more days waiting on my money they stole my money plus the costumer service stink I will never recommend Airtalk to no one
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About Airtalk Wireless
Airtalk Wireless, found at airtalkwireless.com, is a reputable and reliable wireless service provider that offers a wide range of services and products to meet the communication needs of its customers. With a strong presence in the telecommunications industry, Airtalk Wireless has established itself as a trusted brand that consistently delivers high-quality services.
One of the key features that sets Airtalk Wireless apart from its competitors is its commitment to providing affordable wireless solutions without compromising on quality. The company understands the importance of staying connected in today's fast-paced world and strives to offer cost-effective plans that cater to various budgets and usage requirements.
Airtalk Wireless offers a diverse range of wireless plans, including individual and family plans, prepaid options, and data-only plans. This flexibility ensures that customers can choose the plan that best suits their needs, whether they require unlimited talk and text, generous data allowances, or a combination of both.
In addition to its comprehensive range of plans, Airtalk Wireless also offers a wide selection of devices, including the latest smartphones and tablets. Customers can choose from an array of popular brands and models, ensuring that they have access to the latest technology and features.
Furthermore, Airtalk Wireless prides itself on its exceptional customer service. The company understands that providing prompt and efficient support is crucial in maintaining customer satisfaction. Their knowledgeable and friendly customer service representatives are readily available to assist with any inquiries or concerns, ensuring a seamless experience for all customers.
Airtalk Wireless also places a strong emphasis on network reliability and coverage. By partnering with leading network providers, the company ensures that its customers have access to a robust and extensive network that offers reliable connectivity across the country. This commitment to network quality ensures that customers can stay connected wherever they go.
Overall, Airtalk Wireless is a trusted wireless service provider that offers affordable plans, a wide range of devices, exceptional customer service, and reliable network coverage. With its commitment to meeting the diverse needs of its customers, Airtalk Wireless continues to be a top choice for individuals and families seeking reliable and cost-effective wireless solutions.
Overview of Airtalk Wireless complaint handling
Airtalk Wireless reviews first appeared on Complaints Board on May 31, 2023.The latest review Service was posted on May 23, 2024.Airtalk Wireless has an average consumer rating of 1 stars from 52 reviews.Airtalk Wireless has resolved 0 complaints.
Ratings on other review websites
Trustpilot
2.1
155 reviews
